Privacy Policy

PRIVACY POLICY

This Privacy Policy describes how Veloa ("we," "us," or "our") collects, uses, and discloses your Personal Information when you visit or make a purchase from our website.

CONTACT US

If you have any questions, require more details about our privacy practices, or wish to make a complaint, please contact us at contact@veloaskin.com

COLLECTING PERSONAL INFORMATION

When you visit our site, we collect certain information about your device, interactions, and purchase details. We may also collect additional information if you contact us for support. Below is an overview of the types of data we collect and their purposes:

Device Information

  • Purpose: To optimize the website experience and analyze site usage.

  • Collected Automatically: Cookies, log files, web beacons, tags, pixels.

  • Shared With: Shopify, Google Analytics.

  • Data Includes: Web browser version, IP address, time zone, pages visited, search terms, interactions.

Order Information

  • Purpose: To process and fulfill your order, verify transactions, provide order confirmations, and detect fraud.

  • Collected Directly: When placing an order.

  • Shared With: Shopify (our e-commerce provider).

  • Data Includes: Name, billing/shipping address, payment details (credit card numbers are processed securely), email, phone number.

MINORS

Veloa does not knowingly collect data from individuals under 18 years of age. If you believe a minor has provided Personal Information, please contact us to request deletion.

SHARING PERSONAL INFORMATION

We only share your Personal Information with third parties to provide our services and comply with legal obligations. This includes:

  • Shopify for order processing: Shopify Privacy Policy.

  • Legal Obligations: If required by law, we may disclose information in response to subpoenas, law enforcement requests, or fraud prevention.

BEHAVIORAL ADVERTISING

We use Personal Information to provide targeted advertisements based on your interests. This may include:

To opt out of targeted ads, visit the Digital Advertising Alliance’s opt-out portal: https://optout.aboutads.info/.

YOUR RIGHTS

For EEA Residents (GDPR Compliance)

If you are in the European Economic Area (EEA), you have the right to:

  • Request access to your Personal Information.

  • Request correction, updates, or deletion of your data.

  • Object to automated decision-making that affects you legally.

Your data may be processed in Ireland, Canada, and the U.S. For details on Shopify’s GDPR compliance, see Shopify GDPR Whitepaper.

For California Residents (CCPA Compliance)

If you are a California resident, you have the right to:

  • Request details on Personal Information we collect and how it is used.

  • Request deletion of your Personal Information.

  • Designate an authorized agent to submit requests on your behalf.

To exercise your rights, please contact us at support@veloa.com.

COOKIES & TRACKING

We use cookies to enhance your browsing experience. Cookies help us remember preferences and analyze site usage. You can control cookies through your browser settings.

For more information, visit All About Cookies.

DATA SECURITY & RETENTION

We take data security seriously and use encryption and secure protocols to protect your Personal Information. We retain order details unless requested otherwise for legal or business purposes.

CHANGES TO THIS POLICY

We may update this policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on our website.

Last updated: February  2022

If you have concerns, please reach out to us at contact@veloaskin.com